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CheapOnAir Online Air ticket Complaint - Booking #23185898 Tried to change the air ticket for the next flight - CheapOnAir
CheapOnAir Online Air ticket Complaint

CheapOnAir Online Air ticket Complaint

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Booking #23185898 Tried to change the air ticket for the next flight - CheapOnAir


When I tried to change the air ticket over the phone, the operator ( I don't remember his name, time between 8:00 pm to 10:30pm on 08-16-2014) did a horrible service. Instead of the service, he blamed to me how long he spent time and how he was uncomfortable to do the service. I was at the airport and tried to change the whole international flight schedule to catch my father's the last breath out of the United States. He only said that I had to buy a new ticket and the current unused ticket was useless. I couldn't believe he did not know how to change the air ticket with the current ticket had not used yet. I told him that I knew that I should pay extra charges for the changing ticket. I have never heard of buying a new ticket. Instead, he did blame me how stupid I was. I told him to transfer his supervisor and put me on hold and hang up on me. I was frustrated at the airport for more than 4 hours. I left the airport and did call in the morning and someone in cheap on air was able to change the ticket with extra cost. I would say that the operator (Sale services) did not have any experience and made the worst service create the company bad reputation. Someone has to take the action with my reservation# in that time frame, and the date should trace down and do the action necessarily for that person.


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